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六西格玛改进之TQM(全员质量管理)2019-12-30 16:39:17

六西格玛改进之TQM(全员质量管理)


There’s no doubt that Six Sigma is becoming a popular methodology in the business world. This is because it is known for producing great results. 




六西格玛,毫无疑问正成为商界流行的方法,因为它以带来不错的成果而闻名遐迩。


Specifically, people are able to improve processes in the organization by creating a seamless value chain that eliminates waste and increases customer satisfaction. 


具体而言,人们能够通过创建无缝的消除浪费价的值链来改进组织的流程,并提高客户的满意度。


All this improves the bottom line for any organization that implements the methodology.


所有这些,都提高了实施该方法的组织最终盈利。


With Six Sigma being talked about now more than ever, there are bound to be a few things said that aren’t quite true. 


随着我们比以往任何时候谈论六西格玛都要多,肯定会有一些事情说得不太对。


And many of us are inclined to believe these misconceptions and misunderstandings without properly investigating their truth quality. 


许多人倾向于相信这些错误认识和误解,而没有适当地调查真实性。


Not to mention that they are so easy to believe.


更不用说,许多人很容易就相信那些错误认识和误解了。


So the next time you are having a conversation about Six Sigma in your organization or anywhere else, and you hear the five things below mentioned, just know you have heard a myth.


因此,下次在你所在的组织或者其他地方讨论六西格玛的时间,一旦听到下面提到的五件事,那么你就知道自己听到了错误的想法。


1. Six Sigma only applies to manufacturers

六西格玛仅适用于生产企业


Many people are led to believe that Six Sigma only applies to the manufacturing industry. However, that is just where the methodology was first used by Motorola and General Electric. 


许多人认为六西格玛只适用于生产制造业。尽管,正是摩托罗拉和通用电气首次采用六西格玛这种方法的。


Even if an organization does not manufacture anything, they can still enjoy the benefits of Six Sigma.


即使一个组织不生产任何东西,仍然可以享受六西格玛所带来的好处。


Basically, Six Sigma applies to any organization with repetitive processes. 


总的来说,六西格玛适用于任何拥有重复流程的组织。


This means Six Sigma tools can be used in almost every industry, such as construction, marketing, hospitality, health, management and marketing.


这意味着:六西格玛工具,可以用于几乎所有的行业,比如:建筑、销售、酒店、健康、管理和营销。


2. Six Sigma Green Belt certification is useless

六西格玛绿带认证一无是处


If you are an individual seeking to take your career to the next level, you might have heard that organizations don’t value the Six Sigma Green Belt certification anymore. 


如果你想把自己的事业提升到下一个层次的话,你可能会听说组织不再重视六西格玛绿带认证。


This might make you reluctant to get the certification, but this is a myth. 


这可能会让你不愿意获得认证,这是一个错误的想法。


With all the benefits that having a Six Sigma-certified professional on board brings, why would any prospective employer discard it?


有了六西格玛认证的专业人员,为什么有眼光的雇主会放弃呢?


The short answer is, they wouldn’t. Six Sigma is a gift to organizations that keeps on giving because of continuous improvement. 


简短的答案是,他们不会的。鉴于持续改进,六西格玛会让组织不断产生价值。


And having someone with the analytical and problem-solving skills to pull it off is something that prospective employers value immensely.


拥有具备分析和解决问题能力的人来完成这项工作,这一点有眼光的雇主非常看重的。


3. Six Sigma requires a lot of time and money

六西格玛需要大量的时间和金钱


As with anything in business, it requires resources to conduct. But some people say Six Sigma demands too many resources, timewise and moneywise. While this may be true, it is not true for all scenarios.


与企业中的所有事情一样,六西格玛需要资源来实施。不过,有人说六西格玛需要太多的资源、时间和金钱。尽管,这可能是真的,但并非所有的情况都是真实的。


 It all boils down to sensible management of resources to get the most from the methodology.


这些归根结底都是对资源的合理管理,以便从方法中获得最大的收益。


For example, an organization can save in the long run if improvements are made in small incremental steps. 


例如,如果以较小的渐进式的措施进行改进,长期而言,组织可以做到节约。


Plus, with the benefits that Six Sigma brings, the return on investment (ROI) for implementing it is far greater than any time and money spent.


另外,由于六西格玛所带来的好处,实施六西格玛的投资回报(ROI)远大于花费的时间和金钱。


4. Six Sigma will result in job cuts

六西格玛会导致裁员


Since Six Sigma improves organizational processes through the elimination of waste, one can easily conclude it means people will get fired. 


鉴于六西格玛可以通过消除浪费的方式改善组织的流程,人们可以很容易地得出结论:这样,人员将被解雇。


While it is true that the defects of a process can be man-related, eliminating them doesn’t automatically mean firing anyone.


尽管,流程中的缺陷确实是与人相关的,但消除缺陷并不意味着自动解雇随便哪一个人。


In fact, one can argue that Six Sigma actually allows employees to do their jobs more effectively.


事实上,我们可以说六西格玛实际上能让员工更有效地完成工作。


 If the defect is due to poor skills, employers will more likely provide additional training for workers to make them better at their job. 


如果缺陷是因为技能上的差匮乏所造成的,那么,雇主更有可能为工人提供额外的培训,让他们更好地工作。


Ultimately, this will increase the value of employees in the eyes of the organization.


最终,这将增加员工在组织心目中的价值。


5. Six Sigma will just stress employees

六西格玛只会给员工带来压力


This myth is the result of another myth that states organizational culture is difficult to change. 


这个错误想法,是另一个错误想法——“组织文化很难改变”的结果。


Once employees adopt a certain mindset to working, changing that mindset, as Six Sigma demands, can put stress or pressure on the employees.


一旦员工对工作采取了一定的心态,请根据六西格玛的要求去改变这种心态,就会给员工带来心理压力或者压迫感。


While it is true that people don’t immediately respond well to change, implementing change can be easy when it is properly managed. 


虽然,人们并没有对变化做出很好的响应,但却在正确地管理变化的时候,推行变化会是很容易的。


By communicating the changes gradually and giving the employees the tools to succeed, change can easily be embraced.


通过逐步对变化进行沟通,并为员工为取得成功而提供工具,变化很容易会被接受。


Sadly, misconceptions and misunderstandings spread faster than the truth. 


可悲的是,错误认识和误解传播得比真相还要快。


Anyone willing to give Six Sigma methodology a shot needs to understand that some things will be said that can tarnish its hard-earned reputation of success. 


任何愿意尝试六西格玛方法的人,都需要明白:有些事情会被说成是会败坏其来之不易的成功声誉。


These myths, however persistent, can easily be debunked, as you can see.


如大家所见,这些错误的想法,无论多么持久,都很容易被揭穿。